Queue Management System

I built queue-management software for the radiology department.

The problem it solves

Radiology is a department where the order in which patients arrive does not always match the order in which they are seen. Managing the queue verbally created uncertainty for waiting patients and an explanation staff had to repeat all day.

What it offers

• Patients are seen in order in the radiology department
• The waiting order and the patient call flow run through the system

Technical approach

Written in C# and .NET, the software was shaped around the department’s own way of working. A department-specific solution was built rather than a generic queue product because the queueing logic in radiology works differently from an outpatient clinic.