Patient Feedback and Notification System

I built a system that collects patient complaints, suggestions and messages of thanks in one place and tracks each one end to end.

The problem it solves

Feedback reached the hospital through several different channels and each piece of it stayed with a different person. Whether a message had reached the right department, whether it had been answered, and whether the patient had been contacted again could not be seen from any single place.

What it offers

• Complaints, suggestions and messages of thanks are collected in one place
• Every notification is forwarded automatically to the relevant department manager
• The manager’s response is recorded in the system; once the loop is closed, the patient is contacted again
• Hospital management monitors all notifications in real time and can produce instant reports
• Automatic e-mail notifications are sent at the critical points of the process

Technical approach

Built with C# and .NET, the system keeps its data in MSSQL; notifications flow by e-mail and monitoring is handled by a reporting layer. Recording every step was the guiding principle: it must be possible to ask later where a given notification is waiting.

What changed

• The feedback flow was brought together on a single platform
• Patient satisfaction rose and resolution times fell